GIFT SUNDAY

Evaluated AI-generated responses across diverse subject domains, conducting nuanced quality assessments covering accuracy, helpfulness, reasoning, tone, and safety for leading AI research organizations.

Applied LLM evaluation expertise, prompt interpretation, and structured rationale writing to deliver high-quality human feedback for RLHF pipelines, ensuring model alignment and performance.

Demonstrated broad generalist knowledge across STEM, finance, healthcare, and real estate domains, effectively assessing complex AI model outputs and enhancing evaluation criteria.

Built and deployed autonomous AI agents, including sales, CSM, content, and reporting dashboards, integrating them into client production environments for enhanced operational efficiency.

Set up and managed AI infrastructure on VPS environments (Hostinger, GCP), configuring servers, environments, and network settings to ensure reliable uptime and optimal performance.

Integrated AI systems with client tools (Slack, Google Sheets, Monday.com, CRM) via REST APIs and automation frameworks (n8n, Make, Zapier), streamlining workflows and improving data flow.

Managed a portfolio of 10+ concurrent client projects end-to-end, from onboarding through build and delivery to ongoing maintenance, consistently maintaining a sub-24-hour response SLA.

Produced comprehensive technical documentation for every deployed system, enabling full replication by any team member and ensuring knowledge transfer.

Led LLM evaluation and optimization using RLHF techniques, including ranking, scoring, structured feedback, hallucination detection, and edge case identification to improve model accuracy.

Conducted advanced prompt engineering, prompt testing, and response validation across diverse domains to improve model alignment and overall task performance.

Oversaw comprehensive administrative operations, serving as the primary contact for staff across multiple facilities regarding supplies, scheduling, and expenses.

Supervised departmental workflows and developed effective operating procedures, improving organizational efficiency and compliance.

Provided advisory support to senior management on critical personnel and policy matters, contributing to strategic decision-making and operational improvements.

Handled inbound support tickets and live chats for a U.S.-based e-commerce platform, consistently achieving a 95% customer satisfaction rating.

Resolved complex order issues, processed returns, and provided comprehensive product guidance across Zendesk, Slack, and Shopify in collaboration with international teams.

Resolved over 95% of customer issues on first interaction, demonstrating exceptional problem-solving skills and efficiency.

Led a process optimization initiative that successfully reduced response time by 20%, significantly enhancing customer service delivery.

Managed global client inquiries via email, chat, and phone channels, consistently maintaining high service standards and client satisfaction.

Designed and delivered custom AI automation workflows and agent systems for clients across e-commerce, content, and operations verticals, enhancing their operational efficiency.

Integrated client tools via APIs and automation platforms (n8n, Make, Zapier) to build end-to-end workflows, reducing manual effort by 60-80% per client.

Managed the full client lifecycle independently, encompassing scoping, build, delivery, documentation, and post-launch support, consistently delivering projects on time.

Performed high-quality video annotation and evaluation in support of AI training workflows, maintaining strict dataset quality and consistency standards.